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FAQ

  • My item has arrived damages. What do I do?
  • What items can I return?
  • How do pre-orders work?
  • Duration of Manufacturing & Supply?
  • Do you provide a Warranty or Guarantee?
  • Our Delivery Process
  • How do I use my promo code?
  • How do I receive the newsletter?
  • We take the upmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page or giving us a call right away.

  • We do not accept returns on any made-to-order items. We will accept returns for damaged items received. Contact our team for more inquiries.


  • If you have pre-ordered an item, the approximate time of release will be stated in the product description. If we are expecting the pre-order item soon, we will delay your delivery and send your item out in one package. If your pre-order time is longer, we will send your items separately.

  • The timeframe: The supply took place within a period of 70 to 120 working days, not including the official holidays and holiday periods of the countries exporting the agreed product.

  • All imported goods are subject to a 5-year factory guarantee, under terms and conditions.
    For more information please contact our team & we will be happy to help.

  • After purchase, a confirmation email will be sent along with details of your order along with a tracking number & link to view the progress of your order at anytime. In addition our team will notify you once your order is in route and on its way.

  • To redeem your promotion, simply enter your promo code in the “promo code” box on the checkout page. If your promo code isn't working, firstly make sure that it is entered correctly, and if it still isn't working it may be expired or doesn't apply to your order. Promo codes can only be used once per customer, and only one promo code may be applied to your order.

  • By joining our newsletter, you will be the first to hear about our latest news, offers and sales. To join, simply enter your email in the box at the bottom of our homepage here. If you have placed an order with us, you are automatically signed up to receive the newsletter. If you wish to stop receiving our newsletter, click "unsubscribe" at the bottom of the email.